R H Insulation Services Ltd

R H Insulation Services (RHI), based in Segensworth, Hampshire are fully licensed asbestos removal specialists as well as thermal Insulation contractors working in the domestic, residential, commercial and industrial markets.

Needing to upgrade near-obsolete computer equipment and also dissatisfied with a leased landline phone system, RHI turned to Interpro Technology Solutions to completely upgrade its infrastructure.

About R H Insulation Services Ltd

R H Insulation Services (RHI) has enjoyed steady growth since being established in 1986. The company’s work ranges from cryogenics to steam and varied forms of ventilation work and has its own workshop facilities for the manufacture of all its aluminium cladding requirements.

The company’s primary service in the insulation industry is the application of thermal insulation to provide temperature containment to a variety of pipework and ductwork services including tanks, vessels, heat exchangers and calorifiers. RHI also works extensively in trace heating and supplies and installs bespoke thermal insulation jackets.

RHI also provides a service in the safe removal of asbestos products. The Asbestos Division is involved in surveying through to the full de-contamination, removal and safe disposal of the asbestos materials.

Visit rhinsulation.co.uk for more information

The Requirement

RHI’s computer system was becoming unfit for purpose and needed overhauling in order that the company could both move forward and take greater advantage of modern technology and remain ahead of rivals in a particularly competitive sector.

Interpro, which had already been providing IT support, was called in and asked to review RHI’s operations and suggest what changes were needed.

Interpro was asked to also supply an improved phone service as the RHI was dissatisfied with its previous leased landline contract.

“The price was right so I didn’t even need to look at a second option. Interpro revamped everything, all the computers, etc and moved us to the cloud-based Office 365 system which replaced our old server and allowed us to work remotely if necessary.

Interpro are hugely professional and also an excellent team to work with. The helpline is always answered instantly, often with any queries solved immediately or within quick time. I recommend them highly.”

David Merifield

Director, R H Insulation Services

The Solution

Following an in-depth initial on-site review of RHI’s systems, the Interpro team worked closely with the company to come up with a bespoke system to suit their needs.

This included installation of the cloud-based Office 365 system, which improves the working environment for RHI staff, and also a hosted VoIP (Voice over Internet Protocol) phone set-up

The telephone system is able to integrate into RHI’s IT systems and also allows users to utilise the system as easily at home as they do in the office, making home and remote working seamless and hassle free.

The benefits of the VoIP system include improved communications both internally and externally, free VoIP telephone calls, reduced monthly telephone bills, increased functionality and call handling options and a phone system that can scale seamlessly with the needs of the business.

Ongoing professional IT and phone support and consultancy work supplied by Interpro.

The Benefits

Versatile Microsoft 365 cloud-based system which provides staff with the flexibility to work seamlessly from any location and on any device without being tied to a server.

Robust, secure and agile VoIP telephone system that more than meets the needs of the business, with the ability to make free calls over the internet for a fixed cost effective monthly fee.

Easy-to-use email and phone contact points on the clean, crisp and functional RHI website, also designed by Interpro.

IT support on a 24/7 basis from Interpro’s Helpdesk give full assurance to RHI’s staff

Robust, secure and agile VoIP telephone system
Secure Cloud Storage
Access Files Anywhere
Better Communication
Automatic Upgrades
24/7 IT Support from Interpro
Cost efficiency and predictability
Business Continuity
Familiar Tools

Also From Interpro

The Interpro Web team has designed and built the website for RH Insulation. You can find more about this in our dedicated Web Portfolio section and view their website from the link below.

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