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Pro Mech Ground Support Systems

Pro Mech Ground Support Systems specialises in the hire of non-mechanical plant equipment nationwide, particularly across the south of England, the home counties and London.

An issue with internal resources of the Pro Mech server led to ongoing performance issues and the firm called on Interpro to increase memory and storage, improve system performance and increase longevity.

About Pro Mech

Fareham-based Pro Mech, founded in 2000, forms part of the vital backbone of the UK’s civil engineering and construction industry.

Pro Mech has a huge range of equipment for hire – from acrow props and aluminium waler frames to trench struts and water bowsers – primarily support and safety kit for ground works and excavations.

The firm works with some of the biggest names in the sector, including BMJV, Southern Water, Mildren Construction, Clancy, R&W Civil Engineering and Trant Engineering.

After spotting a gap in the market, the company has also branched out with a lifting division offering approved on-site inspections of client equipment under the auspices of the Lifting Equipment Engineers Association (LEEA).

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The Requirement

Interpro Technology Solutions had been looking after Pro Mech’s IT support and services since 2019 when the company felt it had outgrown its previous supplier.

Interpro took over the support for Pro Mech’s existing equipment, servers, services and email, which was already hosted in Office 365.

During the initial period of providing IT support Interpro noticed a bottleneck performance issue on the terminal server due to the internal resources of the server. The solution was to increase memory and storage was to improve overall the performance and increase longevity.

“Interpro enable us to get on with our work in the knowledge that we have optimal hardware and software perfect for our needs – and that the helpline is always available should we ever encounter problems. We have built a fantastic relationship with the Interpro team and I would strongly recommend then to any business seeking such services.”

Guy Osborne

Pro Mech Compliance Manager

The Solution

The Interpro team took time to assess Pro Mech’s needs and in three years completely transformed and modernised its IT system and telecoms into the streamlined and user-friendly kit so necessary in today’s business world.

During the three-year period Interpro carried out a Windows 7 replacement programme which consisted of around 15 Windows 7 machines being replaced with Windows 10 machines.

Interpro also installed hosted VoIP (Voice over Internet Protocol) telephony across four sites and provided FTTC (Fibre to the Cabinet) and leased line connectivity across all sites.

Interpro also designed and built a new modern website which includes integration with Pro Mech’s main hire software platform.

All onsite servers were migrated to a 24×7 managed cloud environment to support the future growth of the business and potentially migrate to newer hardware.

The Benefits

Pro Mech now has an optimised and supported IT and telecommunications infrastructure that has supported the growth of the business, allowing them to scale easily and effectively.

The company now has a fully managed IT support operation across the ProMech User Base (four sites), as well as website and InspHire Hire software which means staff spend far less time processing bookings and rekeying customer information

Internal and external communications have been improved, with business grade broadband and leased lines to service the needs of the business and bandwidth hungry users, as well as free VoIP telephone calls reduced monthly telephone bills

Pro Mech now has an IT infrastructure that can scale seamlessly with the needs of the business as well as ongoing professional IT support and consultancy.

Better Communication
24/7 IT Support from Interpro
Secure Cloud Storage
Access Files Anywhere
Automatic Upgrades
Robust, secure and agile VoIP telephone system
Cost efficiency and predictability
Business Continuity
Familiar Tools

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